|telephone:||800-345-1322, select option 2|
|telephone:||800-846-6242 option 5|
|telephone:||800-821-0640, press 4|
|telephone:||623-587-8201 option 4|
|telephone:||800-238-7985, ext. 508|
|telephone:||800-952-5258 option 1 , option 1|
Users provided a User ID, Password, and certificate for secure access to RISSNET via the RISS Public Website will enter their User ID and Password into the areas provided on the dedicated RISSNET Logon Webpage, which is accessible by clicking the "Logon" button in the upper right corner of the RISS Public Website home page.
Once the user has read and indicated agreement with the contents of those documents, they can click on the Login button to connect to the RISSNET Portal. RISS has also provided a mechanism to make future logins easier. If the user clicks on the check box preceding the phrase: "In the future, ask me for the certificate first and use the certificate to enter my user name", then, for future logins, the user will be prompted for their RISSNET certificate and their user name field will be pre-filled, requiring only the password to be entered.
If a user is authorized to access any resources available through the RISSNET Portal that require two-factor authentication (something you have, something you know), the user will be prompted for their RISS Certificate (something you have) immediately after entering their logon information.
(Note: The manner in which the RISS Certificates are displayed for each user varies according to user’s workstation Operating System (OS) and Web Browser.) If the user selects the correct RISS Certificate, they will be presented with the RISSNET Portal Webpage.
If the user chooses an incorrect certificate or cancels out of the certificate request prompt, they will still be permitted to access single-factor resources via the RISSNET Portal as long as they have a valid and active User ID and Password. In this case, a message is presented on the left side of the RISSNET Portal Webpage indicating that the user has not presented a valid certificate. Likewise, if a user does not have a RISS Certificate installed on their workstation, they will be able to access single-factor resources available via the RISSNET Portal.
RISS Public Website users may contact their in-region RISS Center with additional questions (see "Obtaining a User ID and Password for secure access to RISSNET", above for a list of RISS Centers and the geographical areas they serve.)
Note: To learn more about each of the six regional RISS Centers, including the members of each Center’s Board of Directors, click on the RISS Center’s name on the upper left of the RISSNET Portal Webpage.
In addition, users may submit feedback to the RISS Website administrators by using the Website's feedback page, which is accessible by clicking the "Contact Us" link located in the upper right corner of every RISS Website page.
In order to ensure that your question or comment will get routed quickly to the correct administrator destination, please enter the appropriate Subject Heading that best corresponds with your comment or question. Your comments and suggestions are appreciated and important to RISS; however, for a variety of reasons, the RISS Public Website administrators are unable to reply to every feedback message. As feedback is received and questions are presented, the RISS Website help text will be updated and revised as appropriate to provide additional information about the RISS Public Website.